Wrapping up the week

1. I’m loving working with Hackney Council. Not just for the opportunity to do good work that will help their officers provide better and most sustainable services to their residents – But because I used to live there and so care a lot for the area. In working with them I also care for the… Continue reading Wrapping up the week

Realising the actual user need

It’s great to work from user needs. It feels obvious when you do, and mind boggling to think that anyone wouldn’t. But the obviousness can be deceptive. In a meeting today someone joked about people confidently stating ‘user needs’ such as “users need a chatbot to give customer support” or “users need notifications to keep… Continue reading Realising the actual user need

The job of doing design

Based on some recent conversations. A way of looking at the job of doing design: It’s not all designing though, no matter which discipline. The majority of the job of doing design is actually just creating the environment for design to happen: And when creating the environment, the majority of time is actually spent talking… Continue reading The job of doing design

Picking a fight with a saying: ‘The whole is greater than the sum of its parts’

Used when something turns out to be really impressive, it’s supposed to be a positive thing to say. I get it, and that the intention behind it is good, but there are three nagging aspects of this saying that really rub me up the wrong way. It’s a silly and particularly pedantic hill on which… Continue reading Picking a fight with a saying: ‘The whole is greater than the sum of its parts’