Client relations are a joke

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Following my User experience is a joke post with another zinger from DESIGN THINKING! Again, making the aphorism that ‘many a true word is spoken in jest’ feel painfully accurate.

Black and while, expertly minimal comic strip of 8 panels. Panel 1: DATAVIS FOR YOUR PROJECT. Panel 2: PROJECT BUDGET. A pie chat showing the vast majority of time spent on Client services. Panel 3. SCOPE. A bar chart showing client, design and product manager ambition far over budget, while the finance ambition is far below. Panel 4. PERSONNEL. 3 human icons representing Project team, 24 human icons representing Stakeholders. 5. HIERARCHY. A triangle hierarchy showing from the top down, Client's spouse, Client, Legal dept. Finance dept. Uninvolved Creative Director, Project team. Panel 6. CLIENT FEEDBACK CADENCE. A scatter chart showing a cluster of agreed review points at the every end of the project timeline in the middle of the night. Panel 7. PRODUCTIVITY. A line chart showing a spike in productivity at the project end. Panel 8. OUTCOME. A Venn diagram showing Client
expectation and Team vision with the tiny overlap representing Grudgina compromise.

Why though?

How can the truths that these jokes poke fun at STILL be so true, when the issues are so crazily counterproductive to doing good work?

I think, because we’re not training designers to behave in part like therapists. Or economists. Or anthropologists. Or empaths. There’s too much of designers doing design, and acting like that’s enough.

Too much confidence in how clever and productive design processes should be in theory, and not enough preparing for and tackling all the issues in the comic above.

The definition of insanity is doing the same thing over and over again and expecting a different result.

Not Einstein